The federal government’s overhaul of Canada’s refugee determination system is driving the Immigration and Refugee Board to embrace business efficiency practices pioneered six decades ago by Japanese automaker Toyota. Ahead of the expected December implementation of the Protecting Canada’s Immigration System Act, the IRB is turning to “Lean” processes that it hopes will enable it to deal with refugee applications and appeals much more expeditiously. The new law imposes tight statutory time frames for the board to hear and decide applications and appeals. Whereas it now takes an average of 19 months for the IRB’s refugee protection division to complete an initial hearing, the revised system requires that to be done within 30 to 60 days.
http://www.ottawacitizen.com/sports/goes+Lean+cope+with+demands+refugee/7251222/story.html